Privacy Policy

1. Data controller

The controller of personal data processed through this website is:

2. Cookies

The website uses cookies for functionality, traffic analysis and marketing. On your first visit we ask for your consent, which you can change at any time.

2.1 Strictly necessary cookies

These cookies are required for the website to function and cannot be disabled.

• cc_cookie — stores your cookie consent. Duration: 1 year.

2.2 Analytics cookies

We use Google Analytics (GA4) to measure visits and understand how the website is used. These cookies are only set after your consent.

• _ga — distinguishes unique users. Duration: 2 years.
• _gid — distinguishes unique users. Duration: 24 hours.

The IP address is anonymised (anonymize_ip). Data is processed in accordance with Google Analytics' terms of use.

2.3 Marketing cookies

We use Facebook Pixel (Meta) to measure advertising effectiveness and for retargeting. These cookies are only set after your consent.

• _fbp — browser identifier for advertising. Duration: 3 months.
• _fbc — records ad clicks. Duration: 3 months.

We use Google Ads for conversion tracking and to show relevant ads to visitors who have previously visited our website. These cookies are only set after your consent.

• _gcl_au — Google Ads conversion tracking. Duration: 90 days.

We use Microsoft Clarity to analyse visitor behaviour through heatmaps and session recordings. Clarity collects data about clicks, scrolling and interactions on the page. These cookies are only set after your consent.

• _clsk — combines page recordings. Duration: 1 day.
• _clck — stores the Clarity visitor identifier. Duration: 1 year.

3. Embedded third-party content

3.1 Google Maps

The website embeds a Google Maps map to show the location of the practice. The embed does not require consent as it is essential location information. When the map loads, certain data may be transferred to Google servers (e.g. IP address). For more information, see Google's Privacy Policy.

3.2 Lime Booking

For online appointment booking we use the Lime Booking system, embedded as an iframe. The data you enter in the booking form is processed by Lime Booking in accordance with their own privacy policy.

4. Your rights under the GDPR

Under the General Data Protection Regulation (GDPR) you have the following rights:

• Right of access — you can request information about which personal data we process.
• Right to rectification — you can request correction of inaccurate or incomplete data.
• Right to erasure — you can request deletion of your personal data ("right to be forgotten").
• Right to restriction of processing — you can request restriction of the processing.
• Right to data portability — you can request transfer of your data in a structured format.
• Right to object — you can object to processing, in particular for direct marketing purposes.

To exercise your rights contact us at info@klemenc-dent.si. You also have the right to lodge a complaint with the Slovenian Information Commissioner (www.ip-rs.si).

5. How to change your cookie preferences

You can change your cookie preferences at any time by clicking the cookie preferences button at the bottom of the website, or by deleting cookies directly in your browser settings.

If you reject analytics and marketing cookies, Google Analytics, Google Ads, Facebook Pixel and Microsoft Clarity will not load and your visit will not be tracked.

6. Privacy contact

For all privacy and data protection questions, contact us at:

E-mail: info@klemenc-dent.si